Support
At Vantage we believe that when a MAXvoice user contacts our Support team in need of timely assistance, support should be more than providing a link to a video or pointing to an FAQ library. We believe that personal interaction typically results in a quicker resolution to an issue, timelier activation/deactivation of a feature, or a more complete answer and explanation being provided.
So ongoing live support is available 24/7/365. For non-business hours, callers to our support line
simply tag their message as urgent. “Urgent” as defined by the caller, not a predefined parameter set to limit after-hour support costs. These ‘urgent’ messages are then broadcast to our multi-tiered on-call rotation team, with a call back SLA of 10 minutes.
Vantage delivers an interactive partnership with our customers, so that our users, and their businesses, consistently benefit from the use of our services.
High-Touch Implementation
- Dedicated Project Manager – Voice ‘specialist’
- Discovery – communications operations goals; company-level, departments, individual users
- LAN review and setup, VoIP best practices
- Live, remote and / or on-site implementation support & training
- No-charge post implementation adjustments
- Self-service access to Web-based account
Ongoing Support
- Unlimited support from Support Concierge Team
- Dial 611 from your Vantage phone
- “How Do I…” is encouraged
- 24x7x365 availability
- Non-business hours – you decide what is ‘urgent’
- U.S. based support personnel