MAXcallcommand allows businesses of any size to deploy robust hosted call center solutions that improve customer care operations, enhance employee productivity and increase sales. Our hosted, browser-based service requires no investment in servers, software, maintenance or specialized staff. MAXcallcommand is priced monthly per queue, supervisor and agent, and can be dynamically deployed from month-to-month so your costs reflect your staffing and call volume levels.
MAXcallcommand allows businesses of any size to deploy robust hosted call center solutions that improve customer care operations, enhance employee productivity and increase sales. Our hosted, browser-based service requires no investment in servers, software, maintenance or specialized staff. MAXcallcommand is priced monthly per queue, supervisor and agent, and can be dynamically deployed from month-to-month so your costs reflect your staffing and call volume levels.
Customer Service
Technical Support
Inside Sales Teams
Billing Departments
Billing Departments
MAXcallcommand Key Features
- User-friendly Agent and Supervisor browser-based interfaces
- Real-time monitoring and control of individual agents and queues
- Web-based supervisory and administrative access for immediate reactive and proactive adjustments
- Intuitive agent and supervisor workspaces facilitate quick understanding and short ramp-up period for users
- Supports remote agents, branch offices and telecommuters
- Monitor on-site or remote agents via real-time display, barge-in and recording for training and supervisory functions
- Multi-queue support: quickly move underutilized agents to the busiest queues
- Call distribution defined per queue – skills based, circular weighted, uniform, and simultaneous
- Program and ad hoc recording
- Call recording programs allow supervisors to define which calls get recorded – by agent, queue or caller
- Abandoned calls are tracked by caller number for follow-up
- Real-time and historical reports of agent performance and queue activities guide call center management decisions
- Voicemails are delivered as queue calls to available agents
- Built-in mobility functionality allows agents and supervisors to participate “from the road”
- Built-in business continuance allows call center operations in the event of bad weather or other issues