Today’s workplace is no longer singular. Employees might work from home, an office or be in some remote location, and not have a defined workspace. This dynamic state of the workplace needs to be matched with the flexibility of your phone system, allowing the employee to be connected always. Our ADDVantage Mobile APP achieves that balance real time with precision, the only call that you miss is the one you chose not to answer. Available in both Android and iOS versions, you get office mobility at your fingertips.
Never miss another call...or business opportunity
- AddVantage Mobile Softphone App, Desktop App, and Web phone built-in to User Portal
- Any internet-ready device can be your office phone
- Business calls simultaneously ring to your desk phone and your mobile device
- Outbound calls from your personal mobile device carry your business number, not your mobile number
- Clients, vendors and co-workers use just one business phone number to reach you
- Advanced call routing options allow each individual user to define and satisfy his/her specific ‘on the move’ communications needs
- When you chose to miss a call - receive immediate notification and check new voicemail messages remotely without having to dial in to the ‘system’
- Business SMS from mobile device or desktop - using office phone #
- Keep your personal and business voicemail messages in separate mailboxes
- Abandoned calls are tracked by caller number for follow-up
- Ring differentiation alerts you to a business call Vs a personal call
- Real-time and historical reports of agent performance and queue activities guide call center management decisions
- Voicemails are delivered as queue calls to available agents
- Built-in business continuance allows call center operations in the event of bad weather or other issues
Present a uniform
professional corporate
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- Calls from your mobile, or any internet-ready device, displays your business number as your Caller ID
- No need to share your (personal) mobile number for business calls
- Transfer callers to a colleague’s extension directly from your mobile device
- Eliminate the chase -- make it easier for your customers, and prospective customers, to reach you
- Group Chat & video
- Self-service access to Web-based account
Increase productivity and
boost employee morale
- Turn ‘travel time’ into productive time
- Full-time or occasionally, get more work done from home, saving commute time
- Provide mobility to every employee, be it any technology, any device
- Retain employees by providing a better work-life balance
Ensure business call continuity in emergencies
- Effect change to your main number, and individual numbers, from any internet-ready device
- Control your communications services remotely via our web-accessible user interface
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In the event of power loss or weather-related challenge - instantly move customer calls to an available, working phone
(MAXvoice web phone, cell phone, remote office, home phone) - QoS network with built-in redundancy